Request Management 101

0 student

Neighborhood Nerds uses a ticketing system to manage Member Support Requests. This course is designed for New Nerds with a basic understanding of NNI Systems and Processes.

Who does what when?

Each Member Center has Members, an Owner Nerd, a Manager Nerd, Member Care Nerds, Sales Nerds, and Support Nerds. Everyone needs to understand the part they play with the ticketing system.

8
Support Request Lifecycle

The goal is to CLOSE all SR's that get created within an hour. If we CLOSE less than get created, the Member Center gets behind and makes Members sad.

8

Instructor

Leo

Born in Wurzberg, Germany April 6th, 1969. I have one younger brother. Grew up in Southeast US. I attended Central HS in Knoxville, TN and finished at Greeneville HS in Greeneville, TN. I met Debbie at Greeneville HS; we dated through college, her at Clemson and me at UTK. We married December 28th, 1991 in Greeneville, TN. We have four healthy sons. God has truly blessed me with a wonderful life!

I do a little bit of this, little bit of that; i'm an electrical engineer by trade (UTK 1991) and my day job is my engineering business (DBR Systems) where I provide automation solutions for manufacturing facilities. I also do some real-estate investing where I try to buy a new property once or twice a year; I run this business as RK Properties, LLC I also have a software company with a buddy in Seattle Bright Software, LLC Oh yeah...Founder of E.O.K. with partners Jay Albright and Chris Austin! I'm always looking for something else...

Free

Request Management 101

Who does what when?

Support Request Lifecycle

Instructor

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