Gizmo Guide™: Resetting and Re-Adopting Ubiquiti Unified Access Points

Skill Level: Member

Estimated Time: 1-2 hours

Prerequisites:

• Basic familiarity with Ubiquiti networking.
• Access to a laptop/desktop and the Ubiquiti app.
• Internet access.

Tools Required:

• Paperclip or reset pin for resetting devices.
• Ubiquiti account credentials (create a new account if needed).
• Ubiquiti Network app or UniFi Controller installed on a PC/Mac.
• Ethernet cables and PoE switch/injector.

Expected Outcome: All access points reset, adopted into a new Ubiquiti account, and functional within the network.

Step-by-Step Instructions:

1. Create a New Ubiquiti Account

1. Go to Ubiquiti’s website and create a new account.
2. Verify your email address.
3. Log in to your account and note your credentials for future use.

2. Reset Existing Access Points

1. Locate the reset button on each access point (usually near the Ethernet port).
2. Press and hold the button with a paperclip for 10 seconds until the LED flashes.
3. Release the button and wait for the device to reboot to factory defaults.

3. Set Up UniFi Controller or App

Option 1: UniFi Controller Software

1. Download and install the UniFi Controller on your computer (from the Ubiquiti website).
2. Open the software and follow the setup wizard. Use your new Ubiquiti account credentials to log in.

Option 2: Ubiquiti Network App

1. Download the app (iOS or Android).
2. Log in with your new account.

4. Adopt Reset Access Points

1. Connect the access points to a PoE switch or injector.
2. Ensure the access points are on the same network as the UniFi Controller or the device running the Ubiquiti app.
3. The controller or app will automatically detect the devices under “Pending Adoption.”
4. Click Adopt for each access point. Wait for the adoption process to complete.

5. Add New Access Points

1. Connect the new access points to the network via PoE.
2. Wait for them to appear in the UniFi Controller or app under “Pending Adoption.”
3. Adopt these devices in the same way as the reset ones.

6. Configure the Network

1. Set SSIDs, security protocols, and VLANs as needed.
2. Test the coverage of all access points to ensure they meet your requirements.

Troubleshooting Tips:

• Issue: Access points don’t appear for adoption.
  Solution: Verify the network connection and ensure the controller or app is on the same subnet.
• Issue: Access points fail to reset.
  Solution: Confirm the reset button is held for the correct duration and that the device has power.
• Issue: Cannot log in to the Ubiquiti account.
  Solution: Double-check credentials and internet connectivity.