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July 21, 2023
Recycling Your Computer with Physical Hard Drive Destruction or Secure Data Formatting
August 17, 2023
Difficulty Level: Member • Nerd • Platypus
Estimated Time: 15-30 minutes
Tools Required: Ethernet Cable, Computer/Laptop
Expected Outcome: Restoration of WiFi connectivity via the Orbi system
Steps to Troubleshoot Orbi RBK23 WiFi System
1. Check the Internet Connection to the Modem
Prerequisites: None
- Connect a computer directly to the Xfinity modem using an Ethernet cable.
- Open a web browser and try to access a website.
- If the internet is working, proceed to the next step. If not, contact your Internet Service Provider (ISP) for assistance.
2. Inspect the Router and Orbi System for Physical Damage
Prerequisites: Knowledge of the physical setup
- Check the router, Orbi access points, and Ethernet cables for any visible damage.
- Ensure that all connections are secure and cables are properly plugged in.
3. Restart the Orbi System
Prerequisites: Access to the power source
- Unplug the Orbi Router (RBR20) and Orbi Satellites (RBS20) from the power source.
- Wait for 30 seconds and plug them back in.
- Allow a few minutes for the system to restart and check if the WiFi is restored.
4. Reset the Orbi System to Factory Settings (if necessary)
Prerequisites: Access to the reset button on the devices
- Locate the reset button on the back of the Orbi Router and Satellites.
- Use a paperclip to press and hold the reset button for 10 seconds.
- Follow the Orbi setup guide to reconfigure the system.
5. Contact Neighborhood Nerds Support (if needed)
Prerequisites: Access to phone or email
- If the above steps do not resolve the issue, contact Neighborhood Nerds Support for further assistance.
Additional Resources
Leo
Born in Wurzberg, Germany April 6th, 1969. I have one younger brother. Grew up in Southeast US. I attended Central HS in Knoxville, TN and finished at Greeneville HS in Greeneville, TN. I met Debbie at Greeneville HS; we dated through college, her at Clemson and me at UTK. We married December 28th, 1991 in Greeneville, TN. We have four healthy sons. God has truly blessed me with a wonderful life!
I do a little bit of this, little bit of that; i'm an electrical engineer by trade (UTK 1991) and my day job is my engineering business (DBR Systems) where I provide automation solutions for manufacturing facilities. I also do some real-estate investing where I try to buy a new property once or twice a year; I run this business as RK Properties, LLC I also have a software company with a buddy in Seattle Bright Software, LLC Oh yeah...Founder of E.O.K. with partners Jay Albright and Chris Austin! I'm always looking for something else...
