How much does it cost to become a member?
May 12, 2024How can I schedule a Nerd Visit™?
May 12, 2024Neighborhood Nerds offers two membership levels tailored to meet different support needs:
- Standard Membership: Includes unlimited remote support, which encompasses help over the phone, via email, text, and remote desktop sessions. Standard members pay $69 per hour for any in-person support, which covers everything from troubleshooting broken devices to assistance with new projects.
- VIP Membership: Includes all the benefits of Standard Membership plus additional in-person support. VIP members receive unlimited in-person visits for troubleshooting, diagnostics, and planning without any extra charge. However, any hands-on help with new projects or setups, such as installing and configuring new software or hardware (like Quicken, smart lights, or a Sonos system), is billed at $69 per hour.
This structure ensures that both Standard and VIP members can enjoy comprehensive tech support tailored to their needs, with VIP members benefitting from enhanced in-person assistance.