November 6, 2024
Nerd Operating Manual: Policy on Accessing Deceased Members’ Devices Purpose: To provide a clear and respectful protocol for accessing devices of a deceased individual, ensuring security, […]
April 4, 2024
Nerd Operating Manual (NOM) Introduction At Neighborhood Nerds, our commitment to excellent member service involves a unique approach: we do everything in the presence of our […]
January 31, 2024
A Day in the Life of a Remote Help Nerd Setup for Work To qualify for the $5 an hour standby pay, Remote Help Nerds need […]
January 31, 2024
Nerd Operating Manual: Scheduling a Nerd Visit™ Objective This manual provides the essential steps for remote help nerds to schedule a Nerd Visit™, ensuring a seamless […]
December 28, 2023
1. Pre-Visit Preparation: Scheduling: Nerds should have visits scheduled during their declared availability. Verify the event’s status via text or call through the GoTo Connect app […]
November 1, 2023
Remote Help Nerd Script: Incoming Calls Objective: To efficiently and effectively handle a variety of calls, whether from members, repeat, or new non-members, and to guide […]