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Remote Help Nerd Script: Incoming Calls
Greeting
“Hello and thank you for calling Neighborhood Nerds! This is [Your Name]. How may I assist you today?”
Caller Identification
“May I have your name, please? Are you currently a member with us or is this your first time reaching out?”
Understanding the Purpose of the Call
“Could you please tell me a bit more about what you’re calling for today? Is it an issue you need help solving, a service you need assistance with, or do you have questions for us?”
Decision Flow Chart
Based on the purpose of the call, follow the links to the appropriate guide:
Problem Solving Inquiry
For callers needing technical assistance or problem-solving, follow the script “Technical Assistance and Problem Solving Script”.
Service Assistance Inquiry
For callers inquiring about specific services or needing help with a service, direct them to “Service Assistance Script”.
General Questions
For general inquiries or information requests, use the guide “General Inquiry Script”.
Scheduling a Nerd Visit™
“Based on our conversation, it seems like a Nerd Visit™ might be the best way forward. I can arrange for one of our Nerds to come out and assist further. When would be a good time for you?”
Closing
Once the path forward is clear and any appointments are scheduled: “Is there anything else I can assist with today? Thank you for calling Neighborhood Nerds, and we look forward to resolving your issue or answering your questions!”
