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Greeting:
“Thank you for calling Neighborhood Nerds! This is [Nerd’s Name]. How may I help you?”
Identifying the Member and Gathering Request Information:
“May I have your name, please? Thank you. Are you a current Member with us or is this your first time reaching out?”
For Existing Members:
“Thank you, [Member’s Name]. How may I assist you with your technology today?”
For New Inquirers:
“Certainly, I’d be happy to help. Our members benefit from unlimited remote help and onsite Nerd Visits™ at a reduced rate. You can learn more on our website or I can assist you with your tech issue today at our non-member rate of $99/hr.”
Collecting Detailed Information:
- “When did you first notice this issue?”
- “Has this issue occurred before?”
- “If yes, what steps were taken to resolve it previously?”
- “What exactly is happening? Are there any error messages or other indicators?”
- “How will you know when this issue has been resolved? What does success look like for you?”
- “Has anything changed with your technology setup since the last time it was working properly?”
Scheduling a Nerd Visit™ or Remote Nerd Session™:
“Based on what you’ve described, it sounds like a [Nerd Visit™/Remote Nerd Session™] would be beneficial. I’d be happy to schedule that for you. What time works best for you?”
Collecting Scheduling Information:
- “May I have your address and email to schedule the visit?”
- “Our contact number for Members is 865-622-2422 for Voice or Text. You can also email help@neighborhoodnerds.com for assistance.”
- “I’ll also start drafting a Gizmo Guide™ based on the information you’ve provided to help our Nerds prepare for the visit/session.”
“I appreciate your question, and I want to provide you with the most accurate information. Let me consult with my team or do a quick bit of research to ensure I’m giving you the correct guidance. I will have a knowledgeable team member get back to you with a precise answer. Your understanding is of utmost importance to us, and we aim to provide accurate and helpful solutions.”
Wrap Up:
“Thank you, [Member’s Name]. Your [Nerd Visit™/Remote Nerd Session™] is scheduled for [Date & Time]. A confirmation will be sent to your email. Is there anything else I can assist you with today?”
Ending the Call:
“Thank you for reaching out to Neighborhood Nerds. Have a great day!”
